Shipping and Returns

SHIPPING AND RETURNS.

Your YOU Beauty Box will be delivered via Citipost or Royal Mail. Estimated delivery time for your YOU Beauty Box is 5 - 7 working days from order date. Thereafter, your YOU Beauty Box will be delivered at the earlier of (a) 10 working days from your product selection in that month or (b) 10 working days from the 25th of the month if you have not made a product selection in that month.

Your Limited Edition Luxury Box will be delivered by Citipost, Hermes or Royal Mail Second Class. The estimated delivery time in the UK is 5 - 7 working days from order date.

DELIVERY DESTINATIONS

We only ship within the UK at this time. We do not ship to the Channels Islands.

PROBLEM WITH A DELIVERY

In case you have not received your products please contact us as soon as possible on: support@you.co.uk

UNDELIVERABLE PACKAGES

If we get the item returned by Citipost or Royal Mail because it was undeliverable we will contact you via email and assess how to deliver the item to you. If the item was undeliverable because of an issue in the details of the delivery address or was not collected from the collection office we reserve the right to charge additional delivery costs.

RETURNING AN ITEM

Under the Consumer Contract Regulations, you have a period of 14 (fourteen) working days in which you may cancel your order, starting from the day after you receive your YOU Beauty Box.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within this period, unopened (with any seals and outer packaging intact) and we will issue a full refund for the price you paid for the item. Please note that we will not reimburse you for the shipping costs that you may incur in returning any goods to us.

Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by YOU Beauty Box. We are unable to exchange items that are not damaged or defective or if we have sent you the incorrect item.

In order to return an item, please send us an email at support@you.co.uk stating name, address, email, order number and reason for return. Please let us know if you would like a replacement, exchange, refund or a credit note. Once we receive your request, if approved, we will provide you with a Returns Reference Number and instructions of how to return the item to us. We aim to complete all return requests within 5 working days.

Please note that returns will not be accepted unless this process is followed and a valid Returns Reference is provided. This will expedite and help ensure the proper action or credit/exchange upon processing.

Please return all products 100% complete including all original boxes with a copy of your invoice and packing materials. Returns Reference approval is contingent upon, among other things, the products being 100% complete.

You, the customer, are responsible for shipping charges to YOU Beauty Box distribution office for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by YOU Beauty Box to the Customer at YOU Beauty Box expense, using the same shipping method as used originally by YOU Beauty Box for the initial shipment of product/merchandise. You, the customer, are responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Accordingly, you may opt to insure, recorded or register the return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Royal Mail Signed For or a Courier Company. This is for your protection as well as to ensure quick action on your return.

Please mark the package clearly on the top left hand corner with the provided Returns Reference issued by YOU Beauty Box. Replacements/exchanges/returns/credits will not be accepted or processed without a valid Returns Reference.

A Returns Reference will only be issued within 7 days of dispatch date.

DAMAGED DELIVERIES

If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product, the original box and packaging. Please contact YOU Beauty Box immediately to arrange return of the product for replacement by emailing support@you.co.uk or calling 0203 597 3652.

Please notify YOU Beauty Box Customer Services of damaged products no more than 7 working days of receipt. Timely receipt of this information is necessary for YOU Beauty Box to file a damage claim. If you receive an item that's damaged, email support@you.co.uk with the subject title ‘damaged delivery’. Please enter the order details and what damage and how you believe the product was damaged. Also indicate at that time, if you want a refund or replacement. Once we receive your email we will get back to you with the next steps to get your order fulfilled.

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